Support
Welcome to Nuapaw. If you run into any issues while using the app, or have feature suggestions, reach us through the channels below.
Email us
Send a description, screenshots or suggestions — we reply within 1–3 business days.
895740313@qq.comFAQ
Check the FAQ below first — most usage questions are answered there.
Frequently asked questions
How do I sign up and log in?+
Open the Nuapaw app and register/log in with your phone number in seconds. Once logged in you can start recording your pet’s information.
How do I add a pet?+
Tap "Add Pet" on the home screen and fill in your pet’s name, breed, birthday, weight and so on to create a pet profile.
How do I record a walk?+
Tap start on the Walk screen; after you grant location permission the app records a GPS track. You can review it in your history afterwards.
How do I contact support?+
For any questions or suggestions, please email 895740313@qq.com — we reply within 1–3 business days.